Your privacy matters to us. This policy explains exactly what personal data koko7 collects, why we collect it, how we use it, and the rights you have as a player based in the Philippines.
We take your personal information seriously. Here's a quick overview of the key privacy principles that guide everything we do at koko7.
All data transmitted between your device and koko7's servers is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and gaming activity are secured at every step.
As a koko7 player, you have the right to access, correct, and request deletion of your personal data at any time. Simply contact our support team and we will process your request within the timeframes required by applicable law.
koko7 will never sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, verify your identity, process payments, and improve your gaming experience.
Your personal data is stored on secure, access-controlled servers. We apply strict internal access policies so that only authorized koko7 personnel with a legitimate business need can view your information.
We are upfront about every category of data we collect and every purpose for which it is used. No hidden data practices, no surprise third-party sharing — just clear, honest communication about how your information is handled.
koko7 processes personal data in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and operates under the oversight of the National Privacy Commission (NPC).
Summary: This Privacy Policy describes how koko7 ("koko7," "we," "us," "our") collects, uses, stores, and protects the personal data of players and visitors who use the koko7 platform at koko7.app. By registering an account or using our services, you acknowledge that you have read and understood this policy. If you have questions, our Data Protection Officer is reachable at the contact details in Section 14.
koko7 is an online gaming platform operating at koko7.app, offering casino games, live dealer tables, slots, bingo, and sports betting services primarily to players based in the Philippines. As part of delivering these services, koko7 necessarily collects and processes certain personal data about its players and website visitors.
This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. It sets out in plain language what personal data we collect, the purposes for which we process it, the legal bases that justify that processing, how long we keep it, who we share it with, and the rights you have over your own information.
This policy applies to all personal data collected through the koko7 website at koko7.app, the koko7 mobile application (where available), live chat and customer support interactions, email correspondence, and any other channel through which you interact with koko7. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies.
We encourage you to read this policy carefully. If you do not agree with any part of it, please discontinue your use of koko7 and contact our support team to request account closure.
koko7 collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we collect include:
Sensitive Personal Information: Under the Philippine Data Privacy Act, certain categories of data are classified as sensitive personal information and require a higher standard of protection. Where koko7 collects sensitive personal information (such as government ID numbers), we apply additional security controls and process such data only to the extent strictly necessary for identity verification and regulatory compliance.
koko7 collects personal data through the following channels and methods:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or respond to surveys. You are always informed at the point of collection what data is being requested and why.
When you visit koko7.app or use our platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device information, browser type, pages visited, and session duration. This data helps us maintain platform security, detect fraud, and improve the user experience. See Section 7 for full details on our cookie practices.
koko7 may receive personal data about you from third-party service providers in the following circumstances:
koko7 uses the personal data it collects for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, contact details |
| Age and identity verification (KYC) | Identity documents, date of birth, selfie images |
| Processing deposits and withdrawals | Financial data, payment method details |
| Delivering gaming services and maintaining game records | Gaming activity data, session data |
| Fraud prevention and anti-money laundering compliance | Identity data, financial data, IP address, device data |
| Responsible gaming monitoring and intervention | Gaming activity data, responsible gaming tool usage |
| Customer support and complaint resolution | Communications data, account data |
| Sending service-related notifications (e.g., deposit confirmations, security alerts) | Contact details, transaction data |
| Sending promotional communications (with your consent) | Contact details, gaming preferences |
| Platform security and technical maintenance | Technical data, login history, IP address |
| Regulatory reporting and legal compliance | Identity data, financial data, gaming records |
| Analytics and platform improvement | Aggregated/pseudonymized technical and gaming data |
koko7 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
Under the Philippine Data Privacy Act of 2012, koko7 must have a lawful basis for processing your personal data. The legal bases we rely on are as follows:
koko7 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your personal data only in the following limited circumstances:
koko7 engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud prevention and AML screening services, cloud hosting and infrastructure providers, customer support software providers, and analytics platforms. All service providers are contractually bound to process your data only on koko7's instructions and to maintain appropriate security standards.
koko7 may disclose your personal data to PAGCOR (Philippine Amusement and Gaming Corporation), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable Philippine law, court order, or regulatory directive. Such disclosures are made only to the extent required and are logged for audit purposes.
In the event of a merger, acquisition, restructuring, or sale of all or part of koko7's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before your data is transferred.
koko7 may share your personal data with third parties in circumstances not described above where you have given your explicit prior consent to such sharing.
Cross-Border Transfers: Some of koko7's service providers may be located outside the Philippines. Where personal data is transferred internationally, koko7 ensures that appropriate safeguards are in place — such as contractual data protection clauses — to protect your data to a standard equivalent to that required under Philippine law.
koko7 uses cookies and similar tracking technologies on its website and platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us recognize you on return visits, maintain your session, remember your preferences, and analyze how the platform is used.
You can manage your cookie preferences through the cookie consent banner displayed on your first visit to koko7.app. You may also configure your browser to block or delete cookies at any time; however, please note that disabling strictly necessary cookies will prevent you from logging in to your koko7 account.
koko7 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Contractual and regulatory compliance |
| KYC identity documents | 5 years after account closure | PAGCOR and AMLC regulatory requirements |
| Financial transaction records | 5 years after transaction date | Anti-money laundering law (AMLA) |
| Gaming activity records | 3 years after account closure | Dispute resolution and regulatory audit |
| Customer support communications | 3 years after last interaction | Complaint resolution and quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent under DPA |
| Technical/device logs | 12 months from collection | Security monitoring and fraud detection |
After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual. Where data must be retained for legal reasons beyond the standard period, access to that data is restricted to authorized compliance personnel only.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by koko7:
To exercise any of the above rights, please contact koko7's Data Protection Officer using the contact details provided in Section 14. We will respond to all verified requests within fifteen (15) business days, as required under the DPA.
koko7 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, koko7 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
Your Responsibility: While koko7 takes extensive measures to protect your data, you also play an important role in keeping your account secure. Never share your koko7 login credentials with anyone. Use a strong, unique password. Enable two-factor authentication if available. If you suspect your account has been compromised, contact koko7 support immediately via live chat.
koko7 is strictly an adult gaming platform. In accordance with Philippine gaming regulations, you must be at least 21 years of age to register and use koko7. We do not knowingly collect personal data from individuals under the age of 21.
If koko7 discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, we will immediately close the associated account, delete all personal data collected from that individual, and return any deposits made, as required by applicable law.
If you are a parent or guardian and believe that your child under 21 has registered on koko7, please contact our support team immediately via live chat or at the email address provided in Section 14. We will investigate and take appropriate action within 48 hours.
The koko7 platform may contain links to third-party websites or services, such as payment provider portals or game developer pages. This Privacy Policy applies only to koko7.app and the koko7 platform. koko7 is not responsible for the privacy practices of any third-party websites, and we strongly encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal data.
The presence of a link to a third-party site on koko7.app does not constitute an endorsement of that site's privacy practices or content by koko7.
koko7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify you by posting a prominent notice on koko7.app and, where we hold your email address, by sending you a direct notification.
The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of the policy took effect. We encourage you to review this policy periodically to stay informed about how koko7 protects your personal data.
Your continued use of the koko7 platform after any changes to this Privacy Policy have been posted constitutes your acknowledgment of the updated policy. If you do not agree with the changes, you should discontinue use of the platform and contact our support team to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way koko7 processes your personal data, you may contact our Data Protection Officer (DPO) using the details below:
koko7 Data Protection Officer
Email: privacy@koko7.app
General Support: support@koko7.app
Live Chat: Available 24/7 via koko7.app
We aim to respond to all privacy-related requests within 15 business days of receipt. For urgent security concerns, please use the 24/7 live chat channel for the fastest response.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated:
National Privacy Commission (NPC)
3rd Floor, Core G, GSIS Headquarters, Financial Center, Roxas Boulevard, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph
Now that you know exactly how koko7 protects your personal information, join thousands of Filipino players already enjoying slots, live casino, bingo, and more — with full confidence in your privacy.
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